Manage your account

All your account settings live under My Account. You can update your profile, change your email or password, manage payment methods, set your region, and control which notifications you receive.

Update your profile

Go to My Account → Profile to update:

Name — must match your airline and hotel loyalty accounts for point transfers
Email address — requires verification of the new email
Country / region — affects available partners, currency, and benefits
Communication preferences — control marketing emails and push notifications

Most updates save instantly. Email and region changes require additional confirmation.

Reset your password

Go to the sign-in page and click Forgot Password?
Enter your account email and submit.
Open the reset email we send you and click the link.
Choose a new password (minimum 8 characters, with at least one number and one symbol).

Reset links expire after 24 hours. If you do not receive the email, check spam or contact Support.

Manage payment methods

Go to My Account → Billing → Payment Methods. You can add, remove, or set a default card for membership renewals, Accelerator payments, top-ups, and add-ons.

Accepted payment methods: Visa, Mastercard, American Express, and Apple Pay (region dependent).

Close your account

Before closing your account:

Cancel any active paid subscriptions (Gold, Platinum, or add-ons).
Use or transfer any remaining Passport Points — transfers stop being available once the account is closed.
Contact Support to request account closure.

Once closed, your account cannot be reinstated. You would need to sign up as a new member.

Account FAQs

I changed my legal name. How do I update Passport?

Contact Support with documentation (e.g., updated passport or driver's licence). Your Passport account name must match the names on your loyalty partner accounts for point transfers to succeed.

How do I change my billing card?

Go to My Account → Billing → Payment Methods → Add Card. You can also set a new default card for future renewals.

Why am I being charged in a currency I do not expect?

Your billing currency is set by your account region. If you have moved or believe your region is incorrect, contact Support so we can update it.

I unsubscribed from emails. Will I still get account notifications?

Yes. Transactional emails (payment confirmations, security alerts, transfer confirmations) are always sent. Only marketing emails are affected.

What happens to my points if I close my account?

Unused points cannot be transferred out of a closed account. Make sure to transfer or use any remaining points before requesting closure.

Can I download my data?

Yes. Contact Support to request a data export.